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MobiCall

Unified Event
Communication Platform

Comprehensive personal safety, efficient and reliable communication in emergencies, specific alerting in disaster situations, fast evacuation of buildings, monitornig of production facilities and technical functions - for the varied requirements made on an alerting, conference and multimedia messaging platform.

In a critical situation or in case of an incident, seconds may be crucial to saving lives, preventing production downtimes or securing buildings and their technical infrastructure.

New Voice MobiCall is an alerting, information, evacuation and conference system that enables fast and efficient transmission of information. In addition, systems and processes can be monitored.
Due to the comprehensive interconnection between machines, appliances, sensors and responsible personnel MobiCall enables the direct transmission of important process data, critical threshold values and technical and operational alarms.

The versatile solution offers a wide range of interfaces, integrations and transmission channels and includes functions for personal safety, visualisation and conference management.

Based on events, the solution can alert staff and external units in charge individually or by groups interactively through all known media using voice, text, image and video messages.

MobiCall - Alarm server with dashboard 

In a critical situation or in case of an incident, seconds may be crucial to saving lives, preventing production downtimes or securing buildings and their technical infrastructure. New Voice MobiCall is an alerting, information, evacuation and conference system that enables fast and efficient transmission of information. In addition, systems and processes can be monitored. Due to the comprehensive interconnection between machines, appliances, sensors and responsible personnel MobiCall enables the direct transmission of important process data, critical threshold values and technical and operational alarms. The versatile solution offers a wide range of interfaces, integrations and transmission channels and includes functions for personal safety, visualisation and conference management. Based on events, the solution can alert staff and external units in charge individually or by groups interactively through all known media using voice, text, image and video messages. 

Fields of application of MobiCCloud 

  • Mobilisation & Evacuation 
  • Silent Alarm & Emergency Calls 
  • Personal Protection & Localization 
  • Integration of Process Control & Supervision 
  • Monitoring of Technical Components 
  • IoT-based Monitoring Alerting
  • IoT Monitoring PSIM 
  • Task Management & Mobile Apllications 

MobiCall Structure and overview 

A major added value of the solution is that all conceivable channels can be provided to trigger an alarm. Standardised and manufacturer-specific interfaces allow full integration of existing emergency call systems, production facilities, hazard alert systems, building automation systems, IT components and process control systems. The systems enable distribution of information based on time and calender to flexibly adjust to on-call duty lists or duty rosters. Depending on the configuration of an alarm, the information is transmitted based on skills and priorities and either simultaneously or sequentially. The integration deep into PBX communi-cation systems allows the alarm-related use of special functions such as special call signals, loudspeaker announcements or intrusion into existing calls. MobiCall supports internal watchdog monitoring, automatic backups and comprehensive reporting and statistical functions. All scenarios can be configured and administered centrally or decentralised, using the MobiCall application. The web-based management tool features an innovative drag-and-drop configurator. This solution provides IT administrators and users responsible for groups and specialist areas with intuitive and clearly structured options for configuring the personal data and the alarm parameters. The multi-client capability allows different areas to administer their own alarm organisations indepedently by means of different access authorisations. In addition, external databases can be connected. This allows the use of existing master data for automatic import, which reduces administrative expense. As a professional safety solution, MobiCall can also be operated with a redundant set-up with increased performance and failure safety. MobiCall geo-clustering enables redundancy across several locations.

Evacuation and Emergency Management 

In emergency situations (e.g. fire alarms or disaster alerts) an immediate mass alerting is necessary. With MobiCall, the existing infrastructure can be used so that existing telephones and computers are available to transmit an acoustic or optical alarm signalling. IP-loudspeakers or central PA systems can be connected in order to play back the proper announcement (e.g. in corridors). These functions permit a fast evacuation of buildings. MobiCall can also be used as a central alarm platform to manage situations of crisis. The system ensures a fast information supply thanks to simultaneous alerts. Moreover, the coordination between acting people is supported by means of automatic teleconferences. The system provides assistance for health emergencies, taking into account the legal professional association’s rules linked to first-aiders emergency calls. 

Personal Safety 

In the past years, threats and infringements have constantly increased. To be able to quickly help emloyees in critical situations, MobiCall allows triggering the so-called masked “silent alarms’ in a flexible way using the available PC and communication infrastructure. All alarms are centrally processed with rapidity and reliability. Emergency teams are informed via phone calls or PC pop-up messages. Automatic teleconferences are a valid support to estimate the situation and to define the proper assistance measures. MobiCall can also be used to safeguard single workers. Hence, the integration of DECT, Wifi, GSM and remote emergency devices ensures a reliable employee protection. 

PSIM - Physical Security Information Management 

MobiCall can be operated as a central Physical Security Information Management (PSIM) platform. Local systems, such as burglary control panels, access controls, PA system alarm centre video surveillance systems, communication stations, intercoms or central building control systems can be recorded and visualised on a dashboard. Thanks to all gathered information, the user is able to take the necessary steps to resolve the problem fast and effective, which include the availability alerting as well as the crisis teams implementation and the integration of an info hotline (IVR). 

Monitoring of technical components 

MobiCall, with its variety of interfaces for subsystems, such as process control and visualization systems, allows the building automation and ICT components monitoring in real time. When faults or critical thresholds occur, the detailed alarm information is automatically conveyed through the cross-platform to a defined group of people. The integrated task management is a major advantage of this solution, ensuring faults classification and tracking. The entire process, starting from the alarm triggering up to the troubleshooting and including the usual SLA times, can be monitored and visualized. 

Hospitality- Process optimisation 

An efficient employment of all means of communication is a crucial cost and quality factor for a hotel business. By means of MobiCall all existing systems, such as the telephone system, the entertainment system, and the hotel management software can be linked together. As a consequence, the workflow can be optimized, thus allowing to sink the costs and to enhance the service quality. Here the task management module plays a key role, since it supports cross-media planning, administration, monitoring and execution of tasks. 

Healthcare Critical patient alarms 

In critical situations in hospitals, the well-being of a patient often depends on seconds. Therefore, it is of crucial importance that physicians and nursing staff are provided with the necessary information about the kind, location and urgency of an incident as quickly as possible. The appropriate emergency measures can be initiated without delay. This guarantees that the professional staff can react in the best possible way. In this process, MobiCall can be used in a heterogeneous environment as a central alarming and information platform for various subsystems. 

Process optimization by automation and service management 

MobiCall is available in three versions. Each version includes all licenses related to alarm escalations, timedependent alarm distribution for 1000 persons & groups, watchdog monitoring, data backup, alarm reports and statistical evaluations. MobiCall offers backward capability and a long-term upgrading and migration plan licenses can be used and reused in all platforms. This guarantees comprehensive investment protection. MobiBBox is the smart „plug-and-use“ solution, available on a compact industrial PC with integrated web server (Appliance). This solution in preferably implemented for sites local equipment. The highly performative platform for big data volumes and more complex requirements is realized/built on MobiCall hot standby fully redundant server hardware or in virtual environments. As a web-based service, MobiCCloud is a professional cloud solution based on and compatible with MobiCall. MobiCall geo-clustering allows spreading redundancy and functions monitoring across several locations and different platforms, MobiBBox, MobiCall and MobiCCloud. 

MobiCCloud the flexible solution from the cloud 

Your added value with MobiCCloud 
  • Directly ready for operation 
  • Redundant solution 
  • No own infrastructure nesessary 
  • No high acquisition costs 
  • Flexible billing 
  • Operating as a central service as a hybrid system in combination with local solution 

myynti@elena.fi
010 400 5700

The number of the subscription blocking service

+358 10 4005700

tiketti@elena.fi
+358 10 400 5757

from the fixed network
8.35 cents / call + 6.55 cents / min
from a mobile phone
8.35 cents / call + 18.05 cents / min